Admin Guide: How do I Configure Conditional Questions?

Created by Brittany Hildreth, Modified on Tue, 27 May at 3:32 PM by Brittany Hildreth

You can configure multiple choice questions to be conditional, based on the option that the customer has selected.

This allows you to create a multiple choice question and the following options will appear based on the previous response.

Conditional items can only be added to any new or existing multiple choice question.

Example

Multiple Choice Question: Number of Water Heaters?

Options: 0, 1, 2, 3

Should the customer select 0, they can move on to the next question and they will not see any other options

Should the customer select 1, there will be following questions requesting a photo, video, short answer response or selection from a multiple choice listing

- Photo: Water Heater 1
- Short Answer Question: Manufacture Year?
- Multiple Choice Question: Water Heater Location?
    - Attic
    - Closet
    - Garage
    - Living Area
    - Laundry/Utility Room
    - Outside
    - Other: ______

Step-by-Step Guide

Open or create a List and select the multiple choice question you would like to add conditional items to.

Select the icon for Edit Choices

A screenshot of the Manage List screen is shown, listing a multiple choice question, "Number of Water Heaters". To the right of the question, there is an icon labeled "Edit Conditional Items", which is highlighted in the screenshot with a red box. This will allow you to change the choices. Clicking beside them will bring up the Conditions Editor.

From here, you may select the option that you want to add conditions and add following questions that will only appear should the customer select that specific option.

A screenshot is shown of the Conditions Editor for the question "Number of Water Heaters". The options 0, 1, 2, and 3 are listed. For the option for 1 water heater, the conditions editor is open to apply 2 conditional questions. The first is a photo or video labeled Water Heater 1, and the second is a multiple choice question labeled Water Heater Location.

As you add more options for your conditional item, you will see those appear in the Conditions Editor.

For each question, toggle on the options that you want to appear when they are selected.

Once you have completed making your selections for the conditional items, go back to the list and select Save Changes to apply your changes to your list.