Yes! You can respond to an SMS from a customer through the Messaging option on the Dashboard, as long as it is enabled.
For more information on how to send a message, check out our help article here:
If you do not see the Messages tab on the Dashboard, it is disabled for your team and the account admin will need to reach out to the assigned Truepic CSM and request to have Messages turned on. If you do not have Messages enabled on your account, you will not be able to respond to customer inquiries through the Dashboard.
Truepic can't stop the customer from responding to the SMS/Email that you send them with an Inspection Request. In order to ensure that you won't miss the message, we email you with the details of the message and add it to the Report itself.
The customer can get an automatic SMS/Email that your company can customize, along the lines of:
"(This is an auto-reply) Thanks for reaching out! We've received your message; if you need immediate assistance, please call {{ClientSupportNumber}}."
You will need to reach out to them directly via the phone or email to respond, and not through Truepic Vision.
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